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Refund Policy

Refund Policy

Policy for Refund – Offers Surety

An individual or company that has a contract with BLR to resell its software products is known as an authorized reseller for BLR products. Email is used to carry out and complete this agreement.

BitLocker Recovery (BLR) client:

A person or business that buys BLR software products through the online purchase process or through any reseller is considered a client of BLR.

Product Activation Email: This is the email that BLR sends via the payment gateway or that any of its authorized resellers send on BLR’s behalf when a product is purchased. This email contains the link to the full version of the product as well as the credentials needed to activate it, if applicable.

Refund Terms:

If a client purchases a BLR software product directly from BLR or from one of its authorized resellers, they have 30 days from the purchase date to request a refund. BLR disclaims all liability for the client’s incorrect interpretation of any published material that is intended to promote a product. It is solely the client’s responsibility in such a situation to obtain accurate information from the support staff.

Letter of Destruction:

BLR will only issue a refund after receiving a signed “Letter of Destruction” from the customer via email. This letter must be received by BLR within 30 days of the product’s purchase date. The client is indicating in this letter that the BLR software product he purchased is destroyed from every system where it was initially installed, and that he will permit a BLR representative to physically inspect every system to ensure that the product was properly and completely destroyed.

Inspection: Within a year of the date the BLR product was purchased, the inspection may be performed at any time. Even without notifying the client in advance, the inspection may still occur. Any proof that the software that was refunded was used or installed on a machine will result in legal action.

Refund Policy and Processing: The refund will be processed within 15 days of the date we receive the “Letter of Destruction” from the client. BLR will email the client to inform them of any delays that will last longer than 15 days.

Any of the following will not be covered by BLR: Refund Policy Notes –

  • Any lost emails
  • Any delays in communication
  • Any lag time during the download
  • Any delay brought on by unforeseeable or uncontrollable circumstances.
  • Email that has been labelled as SPAM by the client’s email program or the client’s mail server.
  • Product activation email bounced by mail server for any reason Refunds are only given under the following circumstances:
  • Refund is not liable in case you used the software and pretending it that you have not used, we can identify the license activation and activity on our Server.
  • Refund Policy is created specially to provide you guarantee upon software/product’s effective working and fail proof.
  • Our Forensic expert will analyze the machine you have activated the software.
  • Software does not fail as the trial version is recommended prior to order full version or license version.
  • One license is created for single system, if you try to activate on another machine then our server will deactivate the license on legit machine and refund policy will not be valid in that case.

If the client could use the product’s demo version to carry out the necessary action but the full version of the product lacked that functionality.

  • If the client’s problem cannot be solved by BLR’s support.
  • Under the following circumstances, we do not issue refunds:
  • Where you no longer require the software.
  • Where you unintentionally bought our product in which you didn’t intend to buy the tool.
  • If your computing environment prevents you from using our tool.
  • When your computing environment prevents you from using the license policy.
  • Where you erroneously bought the tool for the incorrect platform

Utilization of Software/Products and Services Under Refund Policy

Conditions with Production, Manufacture, Supplies, Sales and Support

  • Recommendations: You are advised to install the trial version of either our preferred Stellar recovery programs or our BLR tool by our support team via email or live chat help.
  • As we are the only ones managing this website and provide post services, including our original supplier, you will receive the receipt in the name of BLR Tools and not by our technology partner. Our own development team and our original supplier (Stellar) and other companies.
  • In the form of Basic License, Standard License, Premium License, Pro License, Tech License, Site License, Corporate License, and Free License, we offer solutions.
  • As the terms information is sent to every user, you are only accepting the conditions when you purchase the software and services; no return is available in this situation.
  • The tool you receive will either be from our own production or from our technology partner and supplier and will be listed on the receipt under the heading “BLR Tools,” which you will have to check off when placing your order.
  • For any customer who receives additional support outside of live chat consultations, our dedicated support service fees are $50.00 per hour.
  • We provide receipt under Webbyacad & BLR tools or only under BLR Tools as we are solely providing services and support to users. We are reseller of stellar and other Software companies so we can offer you data recovery software to recover your data from your pc or laptop but we offer purchase receipt under our own brand name BLR Tools. The price difference is depends on our support and services than our original supplier and partner.
  • Refund does not apply when you first used the trial version and then used the program and if the software recovered partial data.
  • Trial version is strictly recommended to use and try before you buy the license version. As we provide guarantee based on our trial version.
  • Free trial version’s purpose, Guarantee purpose, Refund purpose is created only followed by strictly trial version utilization.
  • If trial version fails then our full version would fail.
  • If you order without trying the trial version then there is no refund would be offered.
  • We buy technology, we spend on technology, and we pay to our technology partner, Development team, Support team and R&D department and maintenance department too. These all included in the original price we charge our customers, we don’t charge GST, Tax and or any service tax from our customers.
  • In future we will start collecting taxes from our customers.